There are lots of important decisions you need to make when you to decide to deploy a new business management system. Some are obviously more important than others. But the most important one – and the one you can’t afford to get wrong – is who you select as your implementation partner.
So, what should you be looking for when you’re trying to find the right ERP partner? Here are my top five things to consider when you’re looking to partner with the right software vendor.
This is absolutely key. If you can find somebody who is on the same page as you culturally it will make a massive difference. Look for an organisation with similar ideologies to your own. You’ll be working closely with your chosen partner through the different sales, implementation and go-live stages, and they’ll be your first port of call when you require any support going forward. Always ask if you can see yourself working with your chosen partner for the foreseeable future. If the answer is ‘no’, then they probably aren’t the right fit for your business.
You need to feel like you can trust your partner and that they’ll honour what they promised during the sales cycle. Always do your research into an organisation – look at their website and their corporate social media profiles. See how many people are in their project delivery and consultancy teams. Do they have the right skills to help you deliver your project? If something doesn’t feel right, it often isn’t.
If you’re in a growing businesses, this will probably be your first time implementing an ERP system, and you’ll rely on your partner to lead you along the right path. That’s why it’s so important to work with someone who has the right level of experience and the right skill set to deploy your chosen system. Make sure the company you choose has extensive knowledge of both your business and the industry you work within.
Once your system is implemented and you’ve gone live, the support team of your chosen partner will help you sort out any issues. You’ll obviously want to maximise your investment by avoiding any periods of downtime where your system isn’t running at full speed. Always ask potential vendors how long it takes them to respond to enquiries and close support calls. It’s also worth finding out what their customer retention rates are like. You can probably deduce what their customers think about their service based on how many decide to renew their agreements.
What better way to find out what it’s like to work with a potential partner than by speaking to one of their existing customers? Many companies offer customer testimonials on their websites or will be able to provide a customer reference from within your industry. Alarm bells should ring if neither of these are available.
Looking for an ERP partner who ticks all of the right boxes for your business? Get in touch with one of our team at Seidor UK today at firstname.lastname@example.org or 01932 212 777 to find out more about why we continue to be the number one choice of SMEs looking to get more out of their ERP solution.